1. The refund policy states that refund requests will be honored only within 15 days from delivery.
2. If the refund request is raised after 15 days have passed, we will charge 30% for the proofreading and 50% for rework. The percentage is based on the total of file length or page count.
3. The refund policy is only valid for grade A (Excellent) and B (Good) audio or document files.
4. Before the refund request is raised, we first do another proofreading.
5. The refund request will be approved if the proofreading proves that the quality is below our standards. We will ask for revised copy from the client.
6. The refund policy is not valid for difficult quality audio and handwritten documents and rush orders.
7. The accuracy guarantee is not valid for difficult quality audio and handwritten documents and rush work. Rework is also not valid.
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